Multi-agency crisis management represents one of the most complex of real-world situations, requiring rapid negotiation and decision-making under extreme pressure. However, the training offered to strategic planners, called Gold Commanders, does not place them under any such pressure. It takes the form of paper-based, table-top exercises, or expensive, real-world, limited-scope simulations. The Pandora project has developed a rich multimedia training environment for Gold Commanders, based on a crisis scenario, timeline-based, event network, with which the trainees and their trainer interact dynamically. Pandora uses the emotional intelligence of the trainees, through a behavioural modelling component, to support group dynamic and decision-making. It applies systemic emotional intelligence, based on inferred user state and rule-based affective inputs, to impact the stress levels of the trainees. Pandora can impose variable stress on trainees, to impact their decision-making, and model their behaviour and performance under stress, potentially resulting in more effective and realisable strategies. Copyright © 2013, IGI Global.
Using emotional intelligence in training crisis managers: The pandora approach
Idea Group Pub., Hershey, PA , Stati Uniti d'America
International journal of distance education technologies 11 (2013): 66–95. doi:10.4018/jdet.2013040104
info:cnr-pdr/source/autori:Mackinnon, Lachlan Mhor; Bacon, Liz Paige; Cortellessa, Gabriella; Cesta, Amedeo/titolo:Using emotional intelligence in training crisis managers: The pandora approach/doi:10.4018/jdet.2013040104/rivista:International journal of